Dirty car? No problem! Clean up with the Finish Line in West Lake Hills, Texas.In spite of a mediocre rating on Yelp (and many complaints), we visited the Finish Line car wash. My daughter’s little car was dirty inside and out. Trips to the barn, trips to school, and traveling out of town plus normal wear and tear had the Dodge a complete mess.
One filthy car. A team of workers. Massive equipment with soap, water, and brushes. Could the Finish Line rise to the challenge of making our car look brand new?
There’s an array of services to choose from, which can give a cause to pause when you’re in a hurry. I hadn’t been to the Finish Line in over 10 years. To say that I was overwhelmed is an understatement.
We picked a package, drove up, and were immediately swarmed by the first team of workers. We got our stuff out of the car and walked inside.
What I remember (from prior visits) was the service and friendly atmosphere the Finish Line offered. While the service and friendliness remained, there’s now gratis massage, shoe shining, and refreshments. What more could two girls want?
We skipped having massages and cleaning our shoes (we were wearing sandals – too bad!), but we did linger and watch our car go through the indoor washing cycle. I’m a sucker for car washes. And yes, you can deduce that I’m easily amused.
Satisfied that the car had been washed, I went to the front desk to pay the bill. The young woman at the desk greeted me with a big smile. I got warm fuzzies because this, folks, is customer service at its finest. I chatted with her a bit, paid the bill, and began looking at all the goodies we could partake in.
The Finish Line certainly treats its customers well. We didn’t partake in any of the refreshments, but other people lounged while sipping coffee and eating ice cream cones. What’s really cool is you can leave a donation for the Finish Line’s charity of the month when you choose your refreshment. When we visited, Habitat for Humanity was the chosen charity.
Gotta add that the Finish Line is CLEAN. Something else I look for when I frequent a business.
Service with a smile, gratis food and drink, soothing massages, and clean shoes. Oh, and a sparkling clean car, too.
Yep. The Finish Line did a spectacular job of cleaning the car, inside and out. If I had to be grouchy and complain, it would be that the place was so darn busy, it took some time to get the car finished. I’m not going to gripe about that, however. The crews were working as quickly and efficiently as they could.
My thoughts? The impression I’m left with is how nice everyone was. Even the guys who shooed us out of our car, when we drove up, were smiling. The front desk representative was personable, gracious, and friendly. The guy who gave us back our sparkling clean car was a gentleman. That’s professionalism, folks, pure and simple. Professionalism means smiling and doing the best job that you can. Professionalism means treating your customers right. The Finish Line gets several gold stars for fostering a great environment that’s conducive to good business.
The Finish Line is located at 2900 Bee Cave Road in Austin, Texas 78746. The phone number is (512) 328-9274. Hours of operation are Monday through Saturday, 8 a.m. until 6 p.m., and Sunday, 9 a.m. until 5 p.m.
Winter hours are posted on the company’s website. During this season, the Finish Line closes at 5:30 p.m.